30-Day Limited Warranty & Return Policy -

At Offerworld LLC, we stand behind the quality of our products. Because we operate as an independent reseller, all warranties are provided directly by our store and not by the original product manufacturers. We offer a 30-Day Limited Warranty on all cellular devices, consumer electronics, and small home appliances subject to the terms below.

1. What is Covered?

This warranty covers hardware defects and operational failures that occur under normal use within thirty (30) days from the original date of delivery. If a product is proven to have a manufacturing defect during this period, we will, at our discretion, provide:

A free repair of the device/appliance.
A replacement with an identical or equivalent model.
A full or partial refund of the purchase price.

Battery Functionality: We guarantee that the battery in your pre-owned device is fully functional, charges properly, and holds a normal daily charge at the time of delivery. If the battery is completely dead, fails to charge, or is technically defective upon arrival, it is fully covered under this 30-day warranty.

2. What is NOT Covered? (Warranty Exclusions)

This warranty strictly covers internal hardware and software defects. It does not cover any damage resulting from user error, negligence, or accidents. The warranty is immediately voided if the product shows signs of:

Physical Damage: Drops, cracked screens, dents, broken parts, or housing damage.
Liquid Damage: Any exposure to water, moisture, or submersion, regardless of the manufacturer’s original water-resistance rating.
Unauthorized Alterations: Software jailbreaking, rooting, third-party repairs, or opening the physical housing of the device/appliance.
Normal Wear and Tear: Gradual battery degradation, cosmetic scratches, or minor scuffs from everyday use.
Usage compatibility with phone service providers not identified on the (cell phone) listing.
Damage caused by improper use of an adaptor/charger or voltage.
Battery Percentage and Natural Degradation: While battery functionality is guaranteed, we do not guarantee any specific maximum capacity percentage or health threshold. This warranty does not cover minor daily battery runtime variations or the natural, gradual degradation of the battery capacity that occurs after the purchase due to everyday usage.

3. Serial Number and IMEI Verification

To prevent fraudulent returns, we log the unique IMEI number (for cell phones) and Serial Number (for electronics and appliances) of every item shipped. To process any warranty claim or return, the unique identifier on the returned item must perfectly match our sales records. Any discrepancy will result in an immediate rejection of the claim.

4. Return Shipping and Restocking Fees

All merchandise return needs to receive an RMA (Return Merchandise Authorization) approval prior to being shipped back.
Defective Items: If an item is verified to be defective under our warranty terms, we will provide a prepaid return shipping label.
“Buyer’s Remorse” Returns: If you wish to return an item simply because you changed your mind or no longer want it, the item must be returned unopened and in its original, sealed packaging within 14 days of delivery. The customer is responsible for return shipping costs, and a 15% restocking fee will be deducted from the final refund.
All units returned must in in their original physical condition and no (hardware or software) alteration performed to the device. For all returns, the refund shall not exceed 100% of the product cost. No consequential costs will be covered and paid.
We only accept returns from the 48 contiguous United States.

5. How to File a Claim

To return your product, you must request it by going to “My Account,” then “Orders,” identifying the desired order, and :

clicking on “Request Refund”
Write the reason for your refund
clicking on “Submit Request”

Once the department approves the request, a return label will be sent to you so that you can return the item or items.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within ten (10) business days.

7. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

8. Exchanges

If you would like an exchange, it will depend on current inventory availability; otherwise, a refund will be issued if the return is approved.

Product Damage or Missing Upon Arrival Claim:

ALL claims pertaining to product damage or missing upon arrival shall be reported to [email protected] within 24 hours upon the delivery. Otherwise, such claims will not be accepted.