📦 Shipping & Delivery

  • Do you offer free shipping?
    • Free shipping on all orders over $200.
  • Where do you ship to?
    • We ship exclusively within the forty-eight (48) contiguous United States (Lower 48). We do not ship to Alaska, Hawaii, US Territories, or military APO/FPO addresses.
  • Can I track my package?
    • Yes. As soon as your order ships, you will receive an automatic email with your tracking number and a direct tracking link.

📱 Products & Device Conditions

  • Are your cell phones brand new?
  • No, our devices are categorized as Pre-Owned. This means they have had a previous owner but have been thoroughly inspected to ensure they work perfectly.
  • Are your pre-owned smartphones clean IMEI?
    Yes, all devices are guaranteed to have a clean IMEI.
    Do the devices come with iCloud or Google account locks?
    No, all functional tiers are fully cleared of activation locks for immediate setup.
    Will the phone work with my carrier?
    Please check the product listing description, as carrier compatibility depends strictly on the carrier identified there.

💳 Payments & Security

  • What payment methods do you accept?
    • Credit / Debit Card (via Stripe): Fast, secure, and processed instantly.
    • US Bank Payments (via Stripe): Direct, secure checkout using your US bank account (ACH).
    • Apple Pay , Google Pay , Amazon Pay (via Stripe)
    • Wire Transfer: Select this option at checkout to view our bank details. Orders ship as soon as the payment is confirmed.
    • Zelle: Select this option at checkout to view our Zelle details. Orders ship as soon as the payment is confirmed.
  • Do you provide commercial invoices?
    • Yes. You can download the invoice in my order when you order is completed.

🛡️ Warranty & Returns

  • Do my purchases come with a warranty?
    • Yes. As an independent reseller, we back all our cell phones and small home appliances with a 30-Day Store Warranty against hardware and software defects.
  • Is the battery health of the phones covered under the warranty?
    • We guarantee that your battery is fully functional, charges properly, and holds a normal daily charge upon arrival. However, we do not guarantee specific battery capacity percentages, and natural degradation from everyday use is not covered.
  • What happens if I change my mind and want to return an item?
    • You can return unopened items in their original, sealed packaging within 14 days. Please note that the buyer covers return shipping, and a 15% restocking fee will apply.

🌟 Points & Rewards Program

  • How much does it cost to join the loyalty program?
    • It is 100% FREE! You just need to create a registered account on our website to start earning rewards.
  • How much is 1 point worth?
    • Every 1 point you earn is equivalent to $1.00 USD in store discount credit for future purchases.
  • How do I earn points?
    • Points are awarded in fixed increments for every full $100 spent on product subtotals, depending on your Loyalty Tier:
      • Starter Member: 3 points per $100 spent.
      • Basic Member: 5 points per $100 spent.
      • VIP Member: 7 points per $100 spent.
      • Diamond Member: 10 points per $100 spent.
      • Elite Member: 12 points per $100 spent.
      • Ultra Member: 15 points per $100 spent.
  • Do I earn points if I use points to pay?
    • No. To protect our pricing, points cannot be earned on any order where points are being redeemed at checkout.
  • How do I climb to a higher loyalty tier?
    • Your tier is determined by your Lifetime Accumulated Points earned. Points from completed orders count toward your status even after you spend them. Points from canceled or refunded orders are excluded.
  • Do my reward points expire?
    • Yes. All earned points will automatically expire 12 months from the date they were credited to your account if there has been no account activity.
  • Can I convert the coupon back into points?
    • Yes, go to Points and Rewards, navigate to the “My Rewards” section and select “Coupons,” identify the coupon you want to convert back into points, and click “Revert to points”.